| Frequently Asked Questions |
Find out more on:
Account Opening
How can I open a trading account with DBS Vickers Securities? What are the account opening requirements?
As stipulated by SGX-ST Rules, we can only offer to open trading accounts to Individuals above 21 years of age (who are not a bankrupt and not a delinquent reported by SGX Trading Members) and Corporations.
Fill in our account application form and return them to us by post or in person if you have an existing CDP and DBS/POSB Bank account. If not, you are required to visit our office in person for the account opening. DBS Vickers may require financial documents and/or a security deposit from you for the account opening.
| Other necessary documents: |
| For Singaporeans |
Pink Identity Card |
| For Malaysians |
Malaysian Identity Card |
| For Singapore PRs |
Passport & Valid Re-entry Permit or Singapore Blue Identity Card |
| For Foreigners |
Passport |
|
You can obtain a set of our account application pack by post or in person at our Client Services Centre at
8 Cross Street, #02-01 PWC Building, Singapore 048424
or any DBS Bank branch.
Alternatively, you may call our Contact Centre at +65 6533 9688 for more information.
What type of accounts does DBS Vickers Securities offer?
DBS Vickers Securities offers Individual, Joint Alternate, Corporate and Institutional Accounts for different types of customers. You can also apply for margin facilities.
Account Changes
How can I update my particulars (contact number, employment details, etc)?
| You can update DBS Vickers Securities on the change of particulars. Either: |
| a. |
write in or complete our Client Update Form and send it to DBS Vickers Securities via mail; or |
| b. |
approach your broker directly |
Please note that your signature on the letter or form must tally with our records.
If you are updating your particulars with CDP, you have to visit our office or approach CDP directly.
How do I change my broker?
You can either write in or complete our
Client Update Form. The reason for the change request is required and all such changes are subject to Management's review and approval.
Settlement/Payment
How long will DBS Vickers Securities take to process my EPS/GIRO application?
EPS and GIRO applications take approximately 2 weeks and 1-2 weeks to process respectively upon receipt of the completed application form.
What is the difference between EPS and GIRO?
GIRO is available to DBS/POSB Bank account holders only. When clients purchase shares, the payment will be debited directly from their designated bank accounts. Please ensure that you have sufficient funds in you bank account by Settlement Date. Proceeds will be credited to the same bank account when clients sell their shares.
EPS is available to individuals who have bank account(s) with DBS/POSB Bank, UOB, OCBC or Citibank Singapore. When clients purchase shares, they will have to initiate payment through the ATM. Proceeds will be credited to the same bank account when clients sell their shares.
What type of payment facilities does DBS Vickers Securities offer?
The type of payment facilities offered by DBS Vickers Securities are GIRO, EPS, Cash, Cheque, Internet Banking and Autophone.
How do I settle my trade in a different currency ie. SGD instead of the contract's traded currency?
| You can do the following: |
| i |
Contact your broker directly to book an exchange rate to settle in a different currency from the contract's traded currency on Trade Date. |
| ii |
Instruct your broker to amend the contract to the preferred currency latest by Trade Date + 1 Market day if you are aware of the exchange requirements. |
| iii |
Pay on contract's due date using the DBS Vickers Securities daily exchange rates (which is subjected to daily fluctuations) to settle the contract. |
Who should I contact if I wish to amend my settlement instructions (eg. From Cash to CPF or vice-versa)?
If you wish to change your settlement mode from "CPF" to "Cash" or vice-versa, please contact your broker for amendment by Trade Date.
When is the due date for my purchase contract or contra statement? Due date for purchase/sales contract is Trade Date + 3 Market days
Due date for contra statement is Contra statement date + 7 calendar days
When does DBS Vickers Securities force sell my shares?
Under SGX Rules, all clients must make payment for their purchases of shares by due date i.e. T + 3, failing which, the unpaid shares may be subjected to force-selling on the market day following the due date.
Products & Services
What products and services does DBS Vickers Securities offer?
| DBS Vickers Securities offers: |
|
|
We will continue to bring you innovative investment and trading products to suit your needs in the near future.
What kind of research products will be accessible to me?Generally, we produce daily and weekly market updates, company research reports, sector focus. These reports may be made available to our customers.
What is the securities margin financing policy for DBS Vickers Securities? What terms and conditions apply i.e. interest rates/valuation of marginable securities?
The securities margin financing policy DBS Vickers Securities adopts is in accordance with SGX Rules ie. initial margin of 150%, margin call of 140% and force-selling of 130%. The prevailing interest rate charged on debit balances under margin financing is 6.00% p.a.* The valuation of marginable securities shall be determined based on various factors including market capitalisation, liquidity and volatility.
Please call your broker for more information regarding securities margin financing.
*Terms and conditions apply. Interest rate is subject to change without prior notice.
Will margin ratios of the marginable securities be changed?Our credit policies take into consideration a series of factors when determining margin ratios. As these factors change, the margin ratios will change.
Are foreign securities marginable in DBS Vickers Securities? If yes, which market(s)?
Some foreign securities quoted on the SGX and Bursa Malaysia are marginable. Please call our Contact Centre at +65 6533 9688 or your broker for more information.
Which markets can I trade in?Through DBS Vickers Securities, you can trade in most of the major stock markets in Asia, including Singapore, Malaysia, Hong Kong, Shanghai B shares, Shenzhen B shares, Indonesia, Thailand, Philippines, Japan and Australia. We also offer you access to the US and the UK markets.
Do I need to open a separate account apart from the normal trading account if I want to trade in the foreign market through DBS Vickers Securities?
No. Once your normal trading account is successfully opened, you can contact your broker to assist you to trade in the following foreign markets ie. Malaysia, Hong Kong, Thailand, Shanghai (B shares), Shenzhen (B shares), Indonesia, Japan and Australia. We will also offer you access to the US and the UK markets. However, please note that we can only trade in the foreign markets during Singapore trading hours ie. 9.00 am to 12.30 pm and 2.00 pm to 5.00 pm Singapore Time.
Contact Information and Customer Service
Where is DBS Vickers Securities' office located? What is the Contact Centre hotline number and fax number?
We are located at 8 Cross Street, #02-01 PWC Building, Singapore 048424.
Our Contact Centre hotline is +65 6533 9688 and our fax number is +65 6538 6276.
What are the office hours of the Contact Centre and Client Services Centre?
Our office hours are 8.30 a.m. to 6.00 p.m. Monday through Friday. We are closed on public holidays.
Statements
Can you send me a copy of my CDP statement (share balance)?
DBS Vickers Securities does not print CDP statements. As this is generated by CDP, you may request a copy of your statement from CDP at +65 6535 7511 directly.
Can I request for a duplicate copy of my monthly/quarterly statement?
Yes. However, we can only provide such statements if your account has been active for that particular month/quarter. You may write in or call us for such requests. There is a charge of $10.70 per monthly/quarterly statement. Processing will take at least five working days.
