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At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.
You may contact us via email (info-sg@dbsvonline.com) or at (65) 6327 2288 to provide comments on our products and services.
We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.
We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint.
If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.
Financial Industry Disputes and Resolution Centre Ltd (FIDREC)Details can be found on www.fidrec.com.sg
Singapore - (65) 6327 2288
Thailand - (66) 2857 7928
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