Let Us Help
Serving your banking needs 24/7
Quick Links for Self-Service
For queries relating to closure of dormant account and One-stop guide
Email Us
| Country | Email Address |
|---|---|
| Singapore | info-sg@dbsvonline.com |
| Thailand | dbsvonline@th.dbs.com |
Call Us
| Country | Investment Service Centre Hotlines |
|---|---|
| Singapore | (65) 6327 2288 Monday, 6.30 a.m. to Saturday, 6.30 a.m. For account related and general enquiries, please call us from Monday to Friday, 8.30 a.m. to 6.00 p.m. excluding public holiday. |
| Thailand | (66) 2857 7928 Monday to Friday, 8.30 a.m. to 5.30 p.m. (Thailand Time) |
Mail Us
| Country | Correspondence Address |
|---|---|
| Singapore | DBS Vickers Securities (Singapore) Pte Ltd 12 Marina Boulevard Marina Bay Financial Centre Tower 3 Singapore 018982 |
We’re here for you
At DBS Vickers Securities (Singapore) Pte Ltd, we value your feedback to help us improve.
- Share your feedback or concerns
You may contact us via email (info-sg@dbsvonline.com) or at (65) 6327 2288 to provide comments on our products and services.
- Receive timely updates
We aim to respond to you as soon as possible. Be assured that you will receive an acknowledgement within 1 business day from our receipt of your feedback or concerns. For matters that require further review, additional time will be required.
We seek your understanding if we require additional time. You will receive a notification if such an extension is required with the reason for delay and an indicative timeline to resolve the complaint.
- Resolve your concerns
If the outcome of our review does not meet your expectations, you may consider seeking assistance from Financial Industry Disputes and Resolution Centre Ltd. (FIDReC). They are an independent and impartial alternative dispute resolution institution.
Financial Industry Disputes and Resolution Centre Ltd (FIDREC)
Details can be found on www.fidrec.com.sg
