What security measures has DBS Vickers taken to protect my data?

To protect your data from being tampered with whilst in transmission, all information exchange on the secure pages - sent in a Secure Socket Layer (SSL) session - is encrypted using leading encryption technology.

The 128-bit SSL encryption DBS Vickers uses is the world's strongest, used by large-scale online merchants, banks and brokerages worldwide. Any data you send will be scrambled into an unrecognized form before it is transmitted to our server. To break this encryption algorithm, one would have to test every one of the 200 trillion possible key combinations. The information we send to you online is similarly protected. Secure data includes account information and trade orders. In addition, an automatic "time out" function is in place. You will be logged off from the secure site after your session has been inactive for 60 minutes.

What if I have problem connecting to DBS Vickers online's trading site?
If you are a Singapore resident and/or a customer of our Singapore office, you can call DBS Vickers Investment Service Centre in Singapore at (65) 6327 2288. The centre operates from Monday - Friday, 8:00am to 6:00am (next day).
What assurance do I have that the information I provide to www.dbsvonline.com is kept confidential?
At DBS Vickers, we understand the importance you place on the privacy and security of information about you and your account. When you choose to go online, your account information and personal data can only be accessed on the secure pages of www.dbsvonline.com . They can be accessed after you login with valid User ID and Password. To protect your interest, data transmitted on these secure pages is encrypted.
What security technology does www.dbsvonline.com website use?

www.dbsvonline.com comprises the public pages and secure pages. Access to the secure pages requires a unique User ID and a Password. The secure pages are certified by VeriSign as a "VeriSign Secure Site".

To protect your data from being tampered whilst in transmission, all information sent in a Secure Socket Layer (SSL) session, is encrypted using leading encryption technology.

The 128-bit SSL encryption we employ is the world's strongest, used by large-scale online merchants, banks and brokerages worldwide. Any data you send will be scrambled into an unrecognised form before it is transmitted to our server. To break this encryption algorithm, one would have to test every one of the 200 trillion possible key combinations. The information we send to you online is similarly protected.

Secure data includes account information and trade orders.

What login security features does the website have?

You are allowed only 5 unsuccessful login attempts, before your Password is blocked. This helps to prevent anyone from trying to guess your Password successfully.

If there is no activity for a period of 60 minutes while you are logged into our secure site, you will be automatically logged out. To enter the secure site again, you will have to re-login. This helps to prevent anyone from using your account to access our website in your absence.

When I click the secure lock icon on my Microsoft's Internet Explorer (IE) browser, why does the certificate information claim that it has 'failed to verify for all its intended purposes'?
The information is not reflective of the fact that www.dbsvonline.com is certified secure. This erroneous message is due to an IE bug, which has been reported at the Microsoft's support site http://support.microsoft.com/
What steps has DBS Vickers taken to ensure the privacy and security of your information on its Web site?

DBS Vickers' top priority is to protect the confidentiality and integrity of its customers' information. DBS Vickers has ensured that the appropriate safeguards have been implemented each step of the way.

The safeguards include:

  • encryption -all applications and other communications requesting confidential information (i.e. anything other than your name, address, telephone number and e-mail address) must be set up in a "secure environment" on our site, transmitted to us securely through the use of encryption and maintained in a secure format upon receipt by us until distribution to the appropriate business area.
  • firewalls - DBS Vickers has in place an Internet firewall designed to securely separate the Internet from the DBS Vickers Online internal computer systems and databases. Data coming from customer computers via the Internet flows through a series of safety check points on its way to our internal systems so that only authorized messages and transactions enter our computer systems.
  • monitoring - DBS Vickers monitors all internal systems to ensure that there has been no security attack or attempted break-in. We also arrange for regular independent security checks on our computer systems to ensure our high standards are being complied with.
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